Privacy Policy

1. Introduction and Scope

This policy explains what information MyChatFlow collects when you create an account, use the dashboard, contact support, or use a MyChatFlow widget on a website. We use this information to provide the service, keep accounts secure, process billing where applicable, and troubleshoot problems.

2. Information We Collect

Depending on how you use the service, information may include your name, email address, phone number, business details, selected domains, account settings, support messages, and billing records. The widget may also process visitor information such as IP address, browser details, form entries, flow selections, and chat messages. The exact information collected depends on the features enabled on the account.

3. How We Utilize Your Data

We use account information to operate accounts, manage subscriptions, authenticate users, respond to support requests, protect the service, and provide important notices. Flow and lead information is used to run the widget and show the information requested by the account owner. If an account owner enables an AI provider, the relevant text may be sent to that provider to generate a response. Once a visitor moves to WhatsApp, the WhatsApp conversation is handled by WhatsApp and the participants using it.

4. Data Sharing and Third-Party Affiliations

We do not sell account information as a product. We may share limited information with service providers that help us host the application, process payments, deliver email or support services, or provide optional AI processing. We may also disclose information when required by law or when necessary to protect the service, users, or other people.

5. Data Security, CSP, and Retention Policies

We use HTTPS for data sent between a browser and the service and apply access controls to administrative areas. Domain settings are used to control where a widget is intended to run. No online service can promise perfect security, so please protect account passwords and API keys and contact us if you notice suspicious activity. Retention periods can vary by the type of record and account configuration; information may be kept longer when needed for legal, billing, security, or dispute purposes.

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete personal information, subject to applicable law and reasonable verification. You can contact us to make a request.

• Right to Access: You can ask us what personal information we hold about your account and request a copy where applicable.
• Right to Erasure: You can request deletion of personal information, subject to records we may need to keep for legal, billing, security, or dispute purposes.
• Right to Restrict Processing: You can disable optional AI features in your account and contact us if you need help with a data-processing request.