Refund Policy

1. Standard Billing Philosophy

MyChatFlow subscriptions provide access to digital software and account resources. Unless a different offer is stated at checkout or agreed in writing, subscription payments are not refundable simply because the service is not used for the full billing period. Please review the plan and its limits before paying.

2. Cancellations and Pro-Rated Refunds

You can cancel according to the options available in your account or by contacting support. Cancellation normally prevents the next renewal; it does not automatically refund the current billing period. Access generally remains available until the paid period ends.

3. Exceptions and Valid Refund Cases

We will review reasonable refund requests when there is a billing error or another situation covered by a written offer or applicable law. Examples include:

• Duplicate Billing Errors: If our payment gateway accidentally processes the same subscription charge multiple times within a single billing cycle, we will instantly refund the duplicate transactions back to the original payment method upon verification.
• Critical Service Failures: If a catastrophic server outage on our end prevents your chat widget from routing messages for an extended, continuous period that strictly violates our Service Level Agreement (SLA), and our engineering team fails to resolve it, a proportional credit or refund may be issued at our sole discretion.

4. Chargebacks and Payment Disputes

If you see a billing problem, please contact us first so we can check the payment and account history. We may suspend an account for confirmed fraud or abuse, subject to applicable law and our Terms.

5. Processing Timeframes

Approved refunds are normally sent back to the original payment method. The time it takes to appear depends on the payment provider and bank.